An account shows an error or needs reconnecting

Fix expired connections and sync issues.

Banks occasionally require re-authentication when sessions expire or credentials change.

On the Accounts page, look for a reconnect or update prompt on the affected account and complete the Plaid flow again.

If sync still fails after reconnecting, note the institution name and error message and email support@finnomia.ca so we can investigate.

Related guides

Still need help?

Our team is here for account issues, billing questions, and anything the guides do not cover. We typically reply within one business day.

support@finnomia.ca

Prefer a form? Use our Contact page. For security concerns, email security@finnomia.ca.